Privacy Policy
StevensOT — stevensot.com
Effective Date: August 16, 2026
1. Introduction
StevensOT is a private occupational therapy practice operated by Victoria Martel-Stevens, a Registered Occupational Therapist regulated by the Alberta College of Occupational Therapists (ACOT). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (stevensot.com) or use our services, including telehealth consultations.
We are committed to complying with Alberta's Personal Information Protection Act (PIPA), the Health Information Act (HIA), and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Information We Collect
Personal Information You Provide Directly
When you contact us, book an appointment, or use our services, we may collect:
- Name, email address, phone number, and mailing address
- Date of birth and gender
- Health information relevant to occupational therapy services (health history, assessment results, treatment notes)
- Insurance or third-party payer information (e.g., WCB, Veterans Affairs Canada, extended health benefits)
- Emergency contact information
- Referral source information (e.g., referring physician)
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address and browser type
- Pages visited, time spent on pages, and referring URLs
- Device type and operating system
- Cookies and similar tracking technologies (see Section 7)
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide, manage, and improve occupational therapy services, including telehealth sessions
- To communicate with you about appointments, treatment plans, and follow-up care
- To process billing and submit claims to insurers or third-party payers on your behalf
- To comply with legal, regulatory, and professional obligations (e.g., ACOT standards of practice)
- To respond to your inquiries and provide customer support
- To improve our website, services, and user experience
- To send you information about our services, with your consent
4. Consent
We collect, use, and disclose your personal information only with your knowledge and consent, except where permitted or required by law. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions. Withdrawal of consent may limit our ability to provide certain services.
For health information, we will obtain your express consent before collecting, using, or disclosing it, unless an exception under the Health Information Act applies.
5. Disclosure of Information
We may share your personal information in the following circumstances:
- With your referring health care provider(s), with your consent
- With insurance companies, WCB, Veterans Affairs Canada, or other third-party payers for billing purposes
- With third-party service providers who assist in operating our practice (e.g., scheduling software, secure video platforms), subject to appropriate data protection agreements
- When required or authorized by law, regulation, or court order
- To protect the rights, safety, or property of StevensOT, our clients, or the public
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
6. Telehealth Services
Our practice delivers services primarily through telehealth (video and phone-based consultations). Please be aware of the following:
- We use secure, encrypted video conferencing platforms that comply with applicable privacy legislation
- While we take all reasonable precautions, no electronic communication method is completely secure; there is an inherent risk in transmitting personal and health information electronically
- You are responsible for ensuring your environment is private during telehealth sessions
- By consenting to telehealth services, you acknowledge these risks and agree to the terms outlined in our Telehealth Informed Consent form
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to enhance your browsing experience and to understand how visitors use our site. Cookies are small text files stored on your device.
Types of cookies we may use:
- Essential cookies: required for basic website functionality
- Analytics cookies: help us understand how visitors interact with our site (e.g., Google Analytics or similar tools)
- Preference cookies: remember your settings and choices
You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.
8. Third-Party Services and Links
Our website may contain links to third-party websites or integrate with third-party services (e.g., online booking platforms, social media). These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before providing any personal information.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encrypted storage and transmission of electronic records
- Password-protected systems and devices
- Restricted access to personal information on a need-to-know basis
- Secure disposal of records in accordance with ACOT and legislative requirements
Despite our efforts, no security measure is perfect. In the event of a privacy breach, we will follow our breach response protocol and notify affected individuals and the Alberta Information and Privacy Commissioner as required by law.
10. Retention of Information
We retain personal and health information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements. Under Alberta's Health Information Act and ACOT standards, clinical records are retained for a minimum of 10 years from the date of the last service (or, for minors, 10 years after the client reaches the age of 18). After the retention period, records are securely destroyed.
11. Your Rights
Under PIPA and the HIA, you have the right to:
- Request access to your personal and health information held by StevensOT
- Request corrections to inaccurate or incomplete information
- Withdraw consent for the collection, use, or disclosure of your information, subject to legal limitations
- File a complaint with the Alberta Information and Privacy Commissioner if you believe your privacy rights have been violated
To exercise any of these rights, please contact us using the information in Section 13.
12. Children's Privacy
We do not knowingly collect personal information from children under 18 through our website without parental or guardian consent. If services are provided to a minor, consent will be obtained from a parent or legal guardian.
13. Contact Information
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer:
Victoria Martel-Stevens, Privacy Officer
StevensOT
Email: vik.stevenshotmail.com
Phone: 1-438-825-8596
Website: stevensot.com
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised effective date. We encourage you to review this page periodically.